Privacy Policy

1. Introduction

NeutralCommunityHub ("we," "ours," or "us") is dedicated to maintaining the privacy of your information. This Privacy Policy outlines our methods for collecting, utilizing, disclosing, and protecting your data when you visit our website neutralcommunityhub.sbs or utilize our yacht charter services.

Your use of our services implies your agreement to the data handling practices detailed within this policy. We operate in compliance with privacy regulations, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and additional pertinent privacy laws of Canada.

2. Information We Collect

2.1 Personal Information

The personal information we gather is voluntarily provided by you when engaging with us, for example, when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Register for our newsletter
• Complete forms on our website
• Take part in surveys or promotional activities

The details we collect may comprise:

• Name and means of contact (email, telephone, address)
• Financial details (securely processed by external service providers)
• Yacht charter specifications and needs
• Emergency contact details
• Food preferences or health-related information (if disclosed)

2.2 Information Collected Automatically

Our website automatically gathers some details about your device and how you use our website:

• Details of IP address and geographic location
• Type and version of your internet browser
• Website pages you visit and duration of your visits
• Sites from which you were referred to ours
• Device characteristics (model, screen dimensions, etc.)

2.3 Use of Cookies and Similar Technologies

Our website utilizes cookies and other related technologies to improve your browsing experience. These methods aid in:

• Storing your site preferences
• Evaluating site traffic and functionality
• Delivering content tailored to you
• Enhancing the services we offer

You have the ability to regulate your cookie preferences via your web browser's settings or through our site's cookie consent feature.

3. Our Information Utilization Practices

The data we gather is utilized in the following ways:

• Service Provision: To deliver yacht chartering services, handle bookings, and maintain communication regarding your reservations
• Assistance for Customers: To address your questions and offer support when needed
• Transaction Processing: To carry out payment transactions and oversee billing affairs
• Ensuring Safety and Security: To safeguard our operations and prevent fraudulent activities
• Promotional Efforts: To distribute information about promotions and news (with your permission)
• Enhancing Our Website: To evaluate user interaction and enhance the performance of our site
• Adhering to Legal Requirements: To act in accordance with the law and regulatory mandates

4. Disclosure and Sharing of Information

Your personal data is not for sale, trade, or rental to outside parties. We may disclose your details under the following situations:

4.1 Working with Service Providers

Your information may be shared with trustworthy third-party service providers who assist us with: handling payment operations; the hosting and upkeep of our website; email marketing campaigns; analytics and performance evaluations; and customer service.

4.2 Adherence to Legal Obligations

We may reveal your details as mandated by law or to adhere to legal requests, judicial orders, urgent situations, or probes into suspected unlawful activities or fraud.

4.3 In Case of Corporate Changes

Should there be corporate shifts such as mergers, acquisitions, or asset sales, your personal data may be part of the transferred assets.

5. Data Security Measures

To safeguard your personal data from unauthorized intrusion, alterations, exposure, or obliteration, we employ suitable technological and organisational protocols. Encrypted technology, secured server environments, entrance control systems, periodic evaluations, and workforce education are part of our safety strategies.

However, we recognize that no electronic data transmission or storage system can be assured to be completely secure. Thus, we cannot vow to ensure total security for your personal data.

6. Duration of Data Storage

Your personal data is kept only for the timeframe required to achieve the initial purposes of collection or as mandated by legal requirements. Standard retention periods include:

• Charter reservations: 7 years (for tax and legal reasons)
• Promotional messages: until you opt-out or request deletion
• Website usage analysis data: 26 months
• Client assistance records: 3 years since the latest interaction

7. Rights Regarding Your Data

Your rights encompass obtaining access to your data, requesting corrections, erasure in compliance with legal provisions, data portability, opting out of promotional communications, and controlling cookie preferences. If you wish to exercise any of these rights, please reach out to us through the provided contact information.

8. Services Provided by Other Companies

8.1 Google Analytics

Google Analytics is employed to monitor how our website is used. Users have the option to disable this feature with the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links to various social media platforms are present on our site, each governed by their unique privacy policies.

8.3 Payment Processors

Third-party entities that are compliant with PCI DSS standards manage our payment transactions.

9. International Data Transfers

Personal data may be sent and handled in nations other than Spain. We enforce protective measures aligned with current data protection legislation.

10. Children’s Privacy

We do not target children under the age of 13 with our services and do not intentionally gather their information. Should you suspect that a child has provided us with personal information, we prompt you to get in touch with us without delay.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to align with new practices or legal obligations. We will inform you by posting the revised policy on our website, sending emails to registered users, or through a notice on our website. If you continue to use the services after the date it becomes effective, it will be deemed that you have consented to the changes.

12. Contact Information

Should you have any inquiries about this Privacy Policy or how we handle your data, please reach out to us:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads User Consent Policy requirements. You have the option to modify your preferences for cookies and tracking through our cookie settings at any time.